摘要
About the Role
Major accountabilities:
- Identifies, generates and uses actionable insights based on deep market, and customer understanding to achieve objectives.
- Responsible for deep Account dynamics knowledge to maximize opportunities
- Drive rigorous strategic key account management process providing insights and collaborate closely with Marketing, FLMs; Medical TAHeads and Customer solutions for alignment on integrated strategy and objectives.
- Engages with customers and manages them along the customer journey.
- Strategic customer engagement requires to act as C-Suite leader and SPOC responsible to cover all Hospital Pharmacy Heads, Finance Directors, CEOs, Digitalization SPOCs & some Department Heads (Doctors). Establishes and develops long term relationships with key stakeholders and acquires a thorough understanding of key customer needs & requirements.
- Contributing positively to the extended brand support team(marketing, V&A, Medical,BE&E etc.) through close collaboration to create value for external stakeholders. Proactively collaborates with other customer-facing teams in the local health economy to deliver an impact.
- Deploy a Integrated Account Plan process & philosophy accross the organization, identify synergies and opportunities at account level with a cross-TA approach.
- Recognizes and understands the healthcare system as an interconnected whole rather than a collection of parts, in order to drive and accelerate sales performance.
- Provide key account/ hospital network support, market access support, including referral networks.
Key performance indicators:
- Sales revenue and revenue growth in designated accounts -Operating budget for designated key accounts (Budget, Cost, Sales, etc.)
Minimum Requirements:
Work Experience:
- Proven track record in Sales within healthcare, pharma or related business.
- Handling quality metrics & issues.
- Team management experience is preferred.
- Key account management experience.
Skills:
- Account Management.
- Accountability
- Collaboration
- Commercial Excellence
- Competitive Intelligence
- Compliance
- Crm (Customer Relationship Management).
- Customer Engagement
- Ethics
- Healthcare Sector
- Market Development
- Problem Solving Skills
- Revenue Growth
- Value Propositions
- Process Education
Languages :
- English
- Flemish fluent
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? http://www.novartis.com/about/strategy/people-and-culture
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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: http://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
