REQ-10057888
8月 06, 2025
Belgium

摘要

Step into a role where your communication skills and customer focus truly make a difference. As a Customer Services Specialist at Novartis, you’ll be the vital link between our customers and internal teams, ensuring seamless order management and proactive support. You’ll join a collaborative team environment where your contributions directly impact patient access to life-changing therapies. If you're passionate about delivering exceptional service and thrive in a dynamic, purpose-driven setting – this is your opportunity to shine.

About the Role

#LI-Hybrid

Location: Vilvoorde, Belgium
Relocation Support: This role is based in Vilvoorde, Belgium. Novartis is unable to offer relocation support.
 

Key Responsibilities

  • Manage customer orders, complaints, and returns in line with internal guidelines and expectations
  • Build and maintain positive relationship with customers and partners to resolve inquiries efficiently
  • Manage customer communications for product launches, withdrawals, and other key updates
  • Maintain and coordinate accurate Customer Master Data across systems
  • Support the collection and coordination of documentation and information required for third-party onboarding, due diligence, or compliance checks

Essential Requirements

  • University degree or equivalent with a minimum of 3 years of professional experience
  • Proven background in customer or sales support or service roles
  • Fluency in both French and Dutch; English proficiency is an advantage
  • Excellent written and verbal communication skills
  • Strong organisational abilities and attention to detail
  • Flexible, collaborative mindset with strong problem-solving capabilities

Commitment To Diversity & Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

You’ll receive:

You'll have countless opportunities to develop, whether it’s up, across or outside your comfort zone. We offer you a challenging, international, interdisciplinary and enjoyable work environment. Investment in people is a priority for Novartis including your well-being. We offer a range of possibilities for personal development and career opportunities within a network of bright and curious minds. We offer you a competitive salary and benefit package. Novartis also supports a flexible work-life integration (working remotely, flexi-time schedules, ...). Your office will be based in Vilvoorde.
 

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? http://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: http://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: http://www.novartis.com/careers/benefits-rewards

Finance
Innovative Medicines
Belgium
Vilvoorde
Sales
Full time
Regular
No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

REQ-10057888

Customer Service Specialist

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Sales Finance Belgium